Technical Support

In addition to a wide range of measurement collection solutions, quality products, and a money-back guarantee, MicroRidge offers responsive customer service and unlimited technical support as part of the quality and commitment we offer with all of our products.  Give us a call and we will get you up and running quickly and easily.  Most of the time, you won't even need our support.  We have made our hardware and software products easy to install and use.

If you are looking for a measurement collection solution, we will help you choose the appropriate MicroRidge solution for your needs.  If we don't have a solution that will work for you, we will tell you that too!  Sometimes we can refer you to other resources.  Read below about what our customers have to say.

On our downloads page you can download brochures, User's Guides, and software updates.  Also check our Application Notes and FAQs pages.

MicroRidge office hours are from 8:00 am to 4:30 pm Pacific time Monday through Friday.

What our Customers Have to Say
Here are some of the comments we have received from our customers about the quality, functionality and ease of use of our products and our customer and technical support:

Wireless Systems

• I received the GageWay Wireless system, got it all set up, and it works perfectly.

• Since we have implemented GageWay Wireless, it has become an essential part of our work activities, and has proven to be a most valuable asset in providing value to our daily operations. 

• Your GageWay Wireless setup was very straight forward and well documented.  Even though our setup required a minimal amount of data parsing (for data input into our custom application), we have successfully defined the configuration file and are ready to collect data.

• Your GageWay Wireless is the best I've seen.

WedgeLink

• The WedgeLink Hardware Wedge worked perfectly out of the box.  We like the configuration options and the solid construction of the box.

• Just got back from hooking up the WedgeLink hardware wedge.  I wish everything would work that easy.  Simple to install, no problems, and I expect to be purchasing more units later.

• WedgeLink is so much easier to use than the other software we tried to use from a different company.

• WedgeLink worked for us right out of the box.  Haven't even needed to fire up the software or enable the switches for our application.  We just hooked up to our test equipment, and it is pumping numbers into our inspection application.

GageWay Interfaces

• The Mx4 and MX8 units are working flawlessly, and we are very happy with the product.  Over time, we will eventually be replacing our current interfaces in the company with these units.

• I am very satisfied with your GageWay Mx4 interface.  It worked exactly as I expected and the installation and setup took less than five minutes.

General

• I was able to get our lab measurement systems automated and running efficiently.  I could not have done it without your help

• You have really saved me a lot of time and effort troubleshooting these problems over the phone.

• We have repeatedly received downright excellent service from MicroRidge.

• Your customer service and support are very good.  You don't get good customer service like that anymore.

• You saved me time and got me up and running quickly.

• Thanks again for your help in getting our instruments connected.  We're thrilled to be able to enter data electronically.  Your patience and technical expertise are outstanding.

• I am very happy that you called and showed true concern for my customer.

• The diagnostic software that comes with your products is very helpful.

• MicroRidge is one of those few companies who really care about what they sell.

• I feel good about a company that is willing to please.

 Copyright © 2010 MicroRidge Systems, Inc.
All Rights Reserved.

Revised July 28, 2010