General FAQs

Usually we can get you the equipment needed to test our measurement collection systems with your devices. In rare cases, we may run across a device that we can interface with but don’t have the equipment needed in our demo kit program. In this instance, we’ll work with you to get what is needed or come up with a solution so you can still demo the equipment and verify that it will work for your application.

That’s never a good feeling but we’re here to help! Give us a call at 541-593-1656 or email orders@microridge.com ASAP. We move orders through our production queue and into our shipping department fairly quickly. You want to catch us before it leaves the building. We’re a small company so whoever you get will be able to help and if the shipment has not left the building, we can get it adjusted for you.

We are happy to help with your pre-sale questions. You can reach our sales team at sales@microridge.com or give us a call at 541-593-3500.

If you want to start learning about our products on your own head to the following overview pages. MobileCollect Overview | GageWay Overview | WedgeLink Overview

These things happen from time to time and we can help you out. Give us a call at 541-593-1656 or email orders@microridge.com and we’ll start working towards a solution with you.

Potentially, give us a call at 541-593-1656 ASAP. We move orders through our production queue and into our shipping department fairly quickly. You want to catch us before it leaves the building. We’re a small company so whoever you get on the phone will be able to help and if the shipment has not left the building, we can get it adjusted for you.

Absolutely, we stand behind our products with a 1 year warranty. For more information on our warranty head to our Product Warranty & Returns page.

You would love to chat with you about becoming a MicroRidge Reseller. The first step is to email sales@microridge.com or call 541-593-3500.

No, to use the preauthorized Reseller Discount, please contact MicroRidge Systems directly to place your order or email your PO to orders@microridge.com.

– 541-593-1656
– orders@microridge.com
– https://www.microridge.com/contact/
– Email purchase orders to orders@microridge.com

Yes, however, the order cannot be placed online due to shipping costs being auto calculated and added to the order. To use your FedEx or UPS account number for shipping, please contact MicroRidge Systems directly to place your order.

– 541-593-1656
– orders@microridge.com
– https://www.microridge.com/contact/

Yes, the request should be noted in the Order notes (optional) section of the MicroRidge Systems’ checkout page.

No, the customer/recipient is responsible for all international customs, duties and taxes. We highly recommend you research what is required to get products into your country before placing an order.

MicroRidge was founded on January 1, 1983. We have been in the quality control and measurement collection business for over 40 years. To learn more about our story head to the About Us page.

You will always reach a real person when contacting MicroRidge for technical support during our business hours (Mon-Fri, 8:00 am-4:30 pm Pacific Time). We provide free and unlimited technical support on all of MicroRidge manufactured products before, during and after your purchase.

We have a demo kit program! Head to our demo kit page learn more.

Most companies beginning data collection use an internally designed Excel spreadsheet or Access database.  In this case, use a GageWay KW and compatible gage cable to connect your gage to the computer for under $200.  We recommend contacting MicroRidge or one of our resellers to discuss your needs and identify the best solution for your situation and budget.

Yes, we ship all over the world. When you order online, we can ship via UPS Expedited. If you submit a PO to orders@microridge.com,we have additional shipping options including UPS Worldwide Express, UPS Standard, UPS Collect and Fedex Collect. We do not ship via DHL due to DHL not supporting our service area at this time.