Designed & Made in the USA

General FAQs

You have questions, we have answers!

We want to make doing business with MicroRidge as easy as possible. Below are answers to some frequently asked questions regarding ordering, shipping and general business information.

Looking for our other FAQs?

Don’t see your question? Email info@microridge.com or call 541-593-1656 and we’ll get you an answer. 

My package is lost, damaged or delivered to the wrong address.

These things happen from time to time and we can help you out. Give us a call at 541-593-1656 or email orders@microridge.com and we’ll start working towards a solution with you.

Can I change the ship method or shipping address after I placed an order?

Potentially, give us a call at 541-593-1656 ASAP. We move orders through our production queue and into our shipping department fairly quickly. You want to catch us before it leaves the building. We’re a small company so whoever you get on the phone will be able to help and if the shipment has not left the building, we can get it adjusted for you.

Can I use my UPS or FedEx account for shipping an online order?

Yes, however, the order cannot be placed online due to shipping costs being auto calculated and added to the order. To use your FedEx or UPS account number for shipping, please contact MicroRidge Systems directly to place your order.

– 541-593-1656
orders@microridge.com
https://www.microridge.com/contact/

Will MicroRidge ship multiple orders in one box?

Yes, the request should be noted in the Order notes (optional) section of the MicroRidge Systems’ checkout page.

For international shipments, does MicroRidge pay customs, duties & taxes?

No, the customer/recipient is responsible for all international customs, duties and taxes. We highly recommend you research what is required to get products into your country before placing an order.

Do you ship internationally?

Yes, we ship all over the world. When you order online, we can ship via UPS Expedited. If you submit a PO to orders@microridge.com,we have additional shipping options including UPS Worldwide Express, UPS Standard, UPS Collect and Fedex Collect. We do not ship via DHL due to DHL not supporting our service area at this time.