Designed & Made in the USA Since 1983
This section supplements sections 1, 2, 4 and 6 of this Privacy Notice for our online Measurement Collection System Builder, which helps you choose the MicroRidge parts that connect your measuring instruments. Where this section differs from the rest of this notice, this section applies to information collected through the System Builder.
Photos you upload (Photo ID). If you choose to identify your gage from a photo, your device reduces the photo in size and sends it to our website. We send it to Anthropic, PBC, our artificial intelligence service provider, which returns a description of the instrument (such as brand, type and any printed model number). We use that description to suggest compatible parts. You always confirm the gage yourself. Under its commercial terms, Anthropic deletes these inputs and outputs within 30 days by default (longer only where needed to enforce its usage policy or comply with law) and does not use them to train its models. Please photograph only the instrument, its label or its packaging. Do not include people, documents or confidential information.
Photos we keep. When enabled, we keep uploaded photos and their analysis results in a protected area of our website that only our staff can access. We use them to measure and improve the accuracy of Photo ID. Our staff may select a photo of an instrument as a reference example, which is then sent to our AI service provider with later identification requests. We keep these photos for 12 months or until you ask us to delete them.
Estimates. If you create an estimate, we collect the name, company, email address, phone number and notes you enter, together with the parts list. We store the estimate on our website, email a copy to MicroRidge, and email a copy to you if you ask. We keep estimates for 7 years so we can answer questions and prepare quotes.
Requests to MicroRidge sales. If you ask us to identify your gage from your photos or to review your system, we email your contact details, your notes, your parts list (if any) and your photos to our sales team so we can reply to you. The photos are deleted from our website once the email is sent. We keep these emails and any related estimate as business records for 7 years.
Information saved in your browser. The System Builder saves the system you are building in your browser’s local storage so it is still there when you return. It stays on your device and is not sent to us unless you create an estimate, send a request, or add the parts to your cart. Use Start over in the System Builder, or clear this website’s data in your browser, to remove it. Contact details you type into System Builder forms are kept only for your current visit.
Usage measurement. If you allow analytics cookies, the System Builder reports anonymous events to Google Analytics, such as opening Photo ID or creating an estimate. These events do not include your name, email address or photos.
Abuse prevention. To prevent misuse, we count requests from each internet connection for up to one day, using a coded (hashed) version of your IP address. We do not store your IP address with your photos.
Your choices. Photo ID, estimates and requests to sales are optional; you can search for your gage by model number instead. To ask us to delete your photos, estimates or requests, email info@microridge.com.
When you use the Measurement Collection System Builder, we record anonymous usage information to improve the tool. This includes:
Each visit is identified by a random code that your browser keeps until you close the tab, and a second random code in your browser’s local storage tells us whether you have used the builder before.
If your browser sends a Global Privacy Control signal, the builder does not record usage statistics. We keep these records for up to 12 months and then delete them automatically. We do not sell this information or use it for advertising.
Orders
If you add parts to your cart from the System Builder or from a product page fit check and then place an order, we note on the order that it came from the builder, together with the random code for that visit. This lets us count orders that started in the builder. It also links that visit’s usage record to your order, which contains the details you gave at checkout. If your browser sends a Global Privacy Control signal, no link is made.
Shared links
If you use Share this system, the system you configured is stored in the link itself. Nothing is saved on our website, and anyone with the link can open the system.
Using your phone’s camera from a computer
If you choose “Use your phone’s camera” on a computer, the builder creates a temporary session that links your computer and your phone through a random code. It shows the code as a QR code and a link.
The session stores only the gages you identify on your phone (manufacturer, model or gage type) so they can appear on your computer. We do not ask for or store a phone number or account. The session and its gage list are deleted automatically after 2 hours, or sooner if you end the session.
If you ask us to email you the link, we use your email address only to send that one email. We do not add it to the builder’s records or to any mailing list.
Photos you take on your phone during a session are handled the same way as other builder photos (see “Photos you upload” in section 17).
Information stored in your browser by the System Builder
These items are stored in your browser, not as cookies, and are used only by the builder. None of them contain your name, email or contact details.
System Builder usage and location.
When you use the Measurement Collection System Builder, the gage search boxes on our home, MobileCollect and GageWay pages, or the gage fit check on our product pages, we record how the tool is used, such as the gages looked up, searches that found no match, and the system configured, to improve our products and the tool itself. With each session we record your approximate city, region and country, determined from your internet connection’s IP address using the GeoLite2 database from MaxMind, which runs on our own server. Your IP address is used only for this lookup and is not stored, and no information is sent to MaxMind. We also store a random identifier in your browser’s local storage so we can tell whether you have used the tool before. It contains no personal information and is not shared with third parties. Usage records are deleted after 12 months. If your browser sends a Global Privacy Control signal, none of this is recorded. This product includes GeoLite Data created by MaxMind, available from https://www.maxmind.com.
The System Advisor lets you describe your measurement application in your own words and get a draft MicroRidge system. This section supplements sections 1, 2, 4 and 6 of this Privacy Notice. Where it differs from the rest of this notice, this section applies to information collected through the System Advisor.
Your conversation
What you type into the System Advisor, and the draft system it returns, are sent to Anthropic, PBC, our artificial intelligence service provider, which writes the replies. Under its commercial terms, Anthropic deletes these inputs and outputs within 30 days by default (longer only where needed to enforce its usage policy or comply with law) and does not use them to train its models. The advisor does not ask for your name or contact details. Please do not type personal or confidential information into it.
We store each conversation on our website: your messages, the replies, the draft system, any names or labels you give your gages on the diagram, and the number of messages. Our staff read conversations to answer requests and to improve the advisor. Conversations are deleted automatically after 12 months.
How you reached the advisor
With each conversation we record how it started (typed on the advisor page, an example, or a description from the search box on our home, MobileCollect or GageWay page), the page on our site or the website that linked you to the advisor, and which of those product pages you started from, so the advisor can suggest the matching products. If you type a description into one of those search boxes, it is passed to the advisor page in the link and becomes your first message.
Location
When a conversation starts, we record your approximate city, region and country, determined from your internet connection’s IP address using the GeoLite2 database from MaxMind, which runs on our own server. Your IP address is used only for this lookup and is not stored with the conversation, and no information is sent to MaxMind. If your browser sends a Global Privacy Control signal, no location is recorded.
Sending your system to MicroRidge
If you choose Send to MicroRidge, we collect the name, company, email address, phone number and notes you enter. We email them to our sales team with your conversation and draft system so we can reply to you, store them with the conversation, and email you a copy if you ask. We keep these emails as business records for 7 years.
Feedback
If you use Send feedback, we store your message, the name and email address you choose to give, and the advisor reply and draft system it refers to, so we can review it and reply. We keep feedback with our support records.
Abuse prevention and limits
To prevent misuse, we count messages from each internet connection for one day, using a coded (hashed) version of your IP address.
Information stored in your browser by the System Advisor
These items are stored in your browser, not as cookies, and are used only by the advisor.
Your choices
The System Advisor is optional. You can find your gage by model number in the System Builder instead. To ask us to delete a conversation, email info@microridge.com with the date and time you used the advisor.
The WedgeLink RS-232 Connection Configurator helps you connect an RS-232 instrument to your computer: it finds your instrument’s settings, shows the wiring, works out the WedgeLink settings for the data you want, and gives you a setup plan. This section supplements sections 1, 2, 4 and 6 of this Privacy Notice and works the same way as section 19 (System Advisor) except where described here. Where it differs from the rest of this notice, this section applies to information collected through the Configurator.
Looking up your instrument
We first check the make and model you enter against MicroRidge’s own instrument data. If your instrument is not in our data, the make and model are sent to Anthropic, PBC, our artificial intelligence service provider, which may search the web for its RS-232 settings. Anthropic handles this information as described in section 19: it deletes inputs and outputs within 30 days by default and does not use them to train its models.
Manuals and data samples you provide
If you upload an instrument manual, it is sent to Anthropic to read the RS-232 settings, and we store a copy on our website with your plan so our tech support can refer to it. If you paste a sample of your instrument’s data, it is stored with your plan. Please upload only manuals and data you are free to share, and do not upload confidential documents or personal information.
Your plan
Each plan gets a plan number. We store the plan on our website: the instrument, its settings, the wiring, the data you asked for, the WedgeLink recommended, the setup steps, and any manual or data sample you provided. Our staff use plans to answer support requests, to handle returns under our 30-day guarantee, and to improve the Configurator. Plans, including uploaded manuals, are deleted automatically after 12 months.
If you add the recommended products to your cart and place an order, the plan number is saved with your order so our tech support can see what you set up. It is then kept with your order records as described in section 4.
If you choose to have your plan emailed to you, we use the email address you enter only to send it. It is not stored with your plan and is not added to any mailing list.
How you reached the Configurator and location
As with the System Advisor, we record which page on our site or which website linked you to the Configurator, and your approximate city, region and country determined from your IP address using the GeoLite2 database on our own server. Your IP address is not stored with your plan, and no information is sent to MaxMind. If your browser sends a Global Privacy Control signal, no location is recorded. To prevent misuse, we count lookups and uploads from each internet connection for one day, using a coded (hashed) version of your IP address.
Sending your plan to MicroRidge
If you choose Send to MicroRidge, we collect the name, company, email address, phone number and notes you enter and handle them as described under “Sending your system to MicroRidge” in section 19.
Information stored in your browser by the Configurator
Your choices
The Configurator is optional, and uploading a manual is optional. To ask us to delete a plan, email info@microridge.com with your plan number.